Privacy Policy

1. Information We Collect

We may collect the following information when you use our website, submit an enquiry form, or contact us directly:

Information you provide:

• Full name
• Phone number and WhatsApp contact details
• Email address (if provided)
• Course or training programme of interest (Spoken English, Spoken Hindi, IELTS)
• Message or specific enquiry details
• Preferred training mode (online or offline classroom) and schedule

Technical information: Depending on the website features and analytical tools enabled, we may automatically collect technical data such as your IP address, browser type, device information, operating system, pages visited, and general website usage patterns.

Information from third-party platforms: If you submit an enquiry through our social media channels (such as Facebook, Instagram, or WhatsApp), we may receive the contact information and enquiry details you choose to share through those services.

2. How We Use Your Information

We use the information collected strictly for educational and customer service purposes, including:

• Responding to course enquiries, syllabus questions, and counselling requests
• Arranging complimentary demo classes and discussing personalized training plans
• Providing accurate information about course timings, fee structures, and batch options
• Managing learner admissions, course schedules, and academic communication
• Improving our website performance, training curriculum, and learner experience
• Measuring website or advertising campaign performance where analytics tools are enabled
• Maintaining platform security, preventing abuse, and meeting applicable legal obligations

We use your information exclusively for the purposes explained in this policy and as otherwise permitted by applicable laws and regulations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

Where strictly necessary, we may share relevant data with trusted service providers who assist us in operating our website, managing enquiry workflows, hosting infrastructure, or evaluating site performance under confidentiality agreements.

If you interact with or contact us through Meta platforms (Facebook, Instagram) or WhatsApp, those platforms may process your interactions under their independent privacy policies.

We may also disclose personal records when required by law, subpoena, or government order, or when reasonably necessary to protect the legal rights, safety, and security of our academy, learners, or staff.

4. Cookies and Website Usage

Our website may use cookies, web beacons, and similar tracking technologies to ensure essential site functions, preserve preferences, understand visitor navigation, and optimize our educational outreach.

You have full control over cookie preferences through your web browser settings, where you can disable or delete cookies at any time. Where required by law, we provide appropriate consent banners and preference mechanisms.

5. Data Storage and Security

We take reasonable and appropriate technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or unlawful disclosure.

Enquiry records are stored securely within our administrative customer relationship systems. While we apply strict security protocols, no internet transmission or electronic data storage method is 100% impenetrable, and absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill enquiry requests, conduct student counseling, maintain required academic records, and satisfy legal, accounting, or reporting obligations.

When personal information is no longer needed for these legitimate purposes, we take prompt and secure measures to permanently delete or anonymize it in accordance with applicable retention standards.

7. Your Privacy Rights

Subject to applicable local data privacy laws, you possess the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal records.

Where our processing is based on your consent, you also have the right to withdraw that consent at any time. To exercise any of these privacy rights, please reach out via the communication channels outlined in the Contact section below.

8. How to Request Data Deletion

You may request deletion of your personal information held by Swift Language Training Academy by emailing Support@swiftlta.in with the subject line: “Personal Data Deletion Request.”

To help us locate your records quickly and accurately, please include your full name, the phone number and email address associated with your original enquiry, and a brief description of your request. For security reasons, we may request basic identity verification before executing deletion.

We review and process verified requests within a reasonable timeframe, subject to legitimate record-keeping requirements mandated by law.

Note for Social Media Leads: If you originally submitted your contact details through an ad or lead form on Facebook or Instagram, you may also utilize the privacy settings provided directly within Meta platforms. A deletion request submitted to Swift will remove your data from our internal systems, but does not alter data held independently by third-party platforms.

9. Third-Party Services & External Links

Our website contains links and direct integration buttons to external third-party services, including WhatsApp, Facebook, Instagram, and YouTube.

Once you navigate to external domains or apps, your interactions are governed by the respective privacy policies and security practices of those third-party providers. We encourage you to review their policies prior to submitting personal information.

10. Children's Privacy

Our courses are primarily oriented toward adult learners, college students, and career professionals. We do not intentionally solicit or collect personal information online from young children without verified parental or guardian consent.

If you believe a minor has submitted personal information through our website without parental permission, please contact us immediately, and we will take immediate measures to purge that data.

11. Changes to This Privacy Policy

We may revise and update this Privacy Policy periodically to reflect changes in our training programmes, data handling practices, technologies, or applicable regulatory standards.

Any revisions will be posted directly to this page with an updated “Last Updated” date at the top. We encourage visitors to review this page periodically to remain informed on how we safeguard learner privacy.

12. Contact Us

For any questions, clarification, correction requests, or personal data deletion requests regarding this Privacy Policy, please contact our administrative team: